Jurnal ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen & Kependidikan

The Impact of Artificial Intelligence (AI) Adoption on Employee Competence and Organizational Performance: The Moderating Role of Digital Leadership

Ruli Haris, Yakup Hermansyah — Tue, 07 Jul 2026 00:00:00 +0700

This study examines the impact of artificial intelligence (AI) adoption on employee competence and organizational performance, with digital leadership as a moderating variable. Using a quantitative approach with hierarchical moderation regression method, data were collected through structured questionnaires distributed to 210 employees across technology and banking companies in Indonesia. The results indicate that AI adoption significantly and positively affects both employee competence (β = 0.423, p < 0.01) and organizational performance (β = 0.381, p < 0.01). Furthermore, digital leadership significantly moderates the relationship between AI adoption and organizational performance (β = 0.267, p < 0.05), demonstrating that strong digital leadership amplifies the positive effect of AI adoption on performance outcomes. The findings contribute to the human resource management literature by highlighting the strategic importance of cultivating digital leadership capabilities when implementing AI-driven transformations. Organizations are recommended to invest concurrently in AI infrastructure and digital leadership development programs.

Green Human Resource Management and Organizational Sustainability A Study on Employee Environmental Behavior as a Mediator

Muhammad Ramdhan — Tue, 07 Jul 2026 00:00:00 +0700

The public sector, particularly at the grassroots level like village administration offices (Kelurahan), plays a critical role in environmental preservation through eco-friendly governance. However, empirical studies focusing on green human capital within local government units remain scarce. This study aims to explore the implementation of Green Human Resource Management (GHRM) and its impact on Organizational Sustainability, utilizing Employee Environmental Behavior (EEB) as a mediating mechanism at the Kelurahan Taman Office in Pemalang Regency. Adopting a qualitative approach with a descriptive case study design, data were gathered through in-depth interviews with 8 purposively selected informants (including management and operational staff), non-participant observations of daily workflows, and document analysis. The data were systematically analyzed using the interactive thematic analysis method by Miles, Huberman, and Saldaña. The findings reveal that GHRM is implemented not through rigid central mandates, but via localized leadership innovations, such as strict monitoring of paper consumption and tech-driven green training. This framework successfully triggers voluntary EEB among civil servants and contractual staff, manifesting as eco-initiatives (e.g., paper reuse) and eco-civic virtue (e.g., proactive energy conservation). This behavioral shift serves as the primary engine driving organizational sustainability, which is structurally reflected in a 35% reduction in office paper procurement, zero paper-waste burning, and increased public service agility (speeding up citizen data processing from 3 days to 10 minutes). Ultimately, this study implies that macro green policies can only generate institutional sustainability when they are successfully translated into the daily eco-friendly habits of individual public servants.

Mitigating Burnout Through Compassionate Leadership: A Strategic Human Resource Management Approach

Muhamad Ridwan — Tue, 07 Jul 2026 00:00:00 +0700

Occupational burnout has escalated into a critical institutional challenge, yet mainstream human resource management literature consistently overlooks the unique sosiogeographical factors that drive exhaustion within regional economic landscapes. This study aims to explore the lived experiences of formal employees in South Cianjur (Cianjur Selatan), West Java, focusing on how compassionate leadership and Strategic Human Resource Management (SHRM) practices interact to mitigate regional burnout. Employing a qualitative phenomenological research design, primary data was gathered through semi-structured in-depth interviews and Focus Group Discussions (FGD) with fifteen formal employees across diverse regional sectors. The gathered textual data was analyzed utilizing Braun and Clarke’s six-phase thematic analysis framework. The empirical findings reveal that regional burnout is heavily compounded by external infrastructural deficits and grueling daily commutes, which function as constant baseline job demands. While individual compassionate leadership serves as an immediate, vital psychosocial buffer against emotional draining, its effects remain temporary if decoupled from institutional frameworks. Sustainable burnout mitigation is only achieved when individual supervisor empathy is structurally aligned with flexible, region-adjusted SHRM infrastructures such as decentralized contingency protocols and adaptive Key Performance Indicators (KPIs).

Optimizing Capacity Management and Visitor Flow Control An Operational Efficiency Study at Sikidang Crater

Suharni Rahayu — Tue, 07 Jul 2026 00:00:00 +0700

Optimizing operational efficiency and ensuring safety margins in nature-based tourism destinations remain critical mandates for destination management organizations, particularly within active geothermal zones. This study evaluates the capacity management practices and visitor flow control mechanisms at Sikidang Crater, a prominent volcanic geotourism asset in Wonosobo Regency, Indonesia. Adopting a qualitative descriptive research design grounded in operations management theory, data were gathered through purposive sampling and analyzed using thematic triangulation, incorporating semi-structured interviews with internal management stakeholders and external service providers, direct field observations during peak congestion windows, and documentary analysis of administrative records. The empirical findings reveal that spatial congestion at Sikidang Crater is highly localized, characterized by severe structural bottlenecks at primary touchpoints—such as the main vent barrier and central boardwalk platforms—where pedestrian density exceeds safe operational thresholds. Furthermore, a significant administrative gap exists between theoretical carrying capacity models and on-the-ground enforcement due to a complete deficit of real-time digital monitoring loops and an over-reliance on a rigid physical forced-loop layout that exacerbates crowding during demand surges. This operational rigidity increases emergency evacuation risks and degrades overall service delivery value. This paper provides practical managerial recommendations, advocating for immediate infrastructural modifications, the decoupling of commercial layouts from flow pathways, and the integration of digital demand-flattening strategies, including dynamic gate control and hourly staggered reservation frameworks to foster resilient, high-performing service environments.

Workload Management and Service Quality Consistency: An Empirical Study of Gig Workers and Consumers in South Tangerang

Sakti Wicaksono — Tue, 07 Jul 2026 00:00:00 +0700

The rapid growth of on-demand food delivery platforms has institutionalized algorithmic human resource management (HRM), shifting traditional supervisory roles onto automated software tracking. While designed to optimize operational efficiency, these strict algorithmic workloads heavily influence the frontline gig workers who execute the labor, directly impacting the final service delivery. This study explores how the operational tensions within algorithmic workload management shape the lived experiences of couriers, and how these frontline realities subsequently influence consumer-perceived service quality consistency in the high-density suburban zone of South Tangerang. Utilizing a qualitative, exploratory case study design, this research deployed purposive sampling to recruit 8 active ShopeeFood couriers and 10 regular platform consumers in South Tangerang. Primary data was gathered through semi-structured in-depth interviews and field observations at major merchant clusters. The verbatim transcripts were processed using thematic analysis. The thematic analysis revealed three core themes: (1) Algorithmic Despotism, where the illusion of gig flexibility is replaced by systemic anxiety over opaque ratings and point-chasing; (2) The Overflow Effect, where severe time-poverty and multi-batching bottlenecks cause psychophysical burnout, directly degrading frontline interaction courtesy and handling care; and (3) Consumer Meaning-Making, where sophisticated urban consumers interpret visible service fluctuations as a structural symptom of an overloaded human workforce rather than isolated courier errors. This study concludes that prioritizing mathematical platform optimization over human capacity creates a counter-productive paradox, where internal workload pressures destabilize long-term service quality consistency. Platform management must integrate human-centric workload boundaries to sustain both worker well-being and consumer brand loyalty.